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New Richmond Careers

Practice Manager

New Richmond Veterinary Clinic is excited to add a new Practice Manager to the team! We are seeking a candidate with experience in profit & loss management, history of growth & development, and comfortable with redirection & difficult conversations.

The role of the Practice Manager is to support the veterinary practice team and manage essential business functions in partnership with the Managing Doctor (DVM). In collaboration with the managing doctor, the practice manager is responsible for ensuring the profitability of the practice and a healthy culture rooted in high-quality patient care and exceptional customer service.

The ideal candidate will have the following skillset: organization, business management, financial understanding, great communication skills, staff management, inventory, budgeting, people skills, comfortable with conflict resolution, basic marketing skills, and performance management.

Education and Experience

  • High school diploma or equivalent
  • Previous management experience required
  • Previous veterinary technician experience required

Essential Responsibilities

  • Drive revenue for practice growth
  • Manage expenses including but not limited to drugs and supplies, labor and facility costs
  • Assist in developing and maintaining salary schedules and job evaluations for all employees
  • Provide input on an annual budget
  • Triage in-house human resource issues and collaborate with the Human Resource team
  • Establish and execute performance evaluations
  • Establish internal operating procedures for the administration of the practice to ensure accuracy and completeness of veterinary records and reports, format, and compliance with the accepted hospital practices.
  • Ensure compliance with regulatory agencies and laws. This includes but is not limited to OSHA, DEA, EEOC, ADA, and the Department of Labor. Develop and maintain procedures necessary to meet regulatory requirements.
  • Able to assist with patient care, anesthesia monitoring, client education and any/all duties of a Veterinary Technician when needed.
  • Any other duties deemed necessary

Competencies

  • Understanding of the critical balance between the administrative and clinic functions in the veterinary health care delivery system.
  • Ability to apply the specialized principles and practices of veterinary practice management in directing the daily operation of this practice, thereby allowing the practitioners the time necessary to carry out their profession.
  • Knowledge of hospital procedures outlined in the employee manual as well as those that are implied (reasonable expectations).
  • Ability to show unbiased judgment when managing people and make fair and just recommendations in regards to personnel issues and/or disciplinary action.
  • Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
  • Monitoring/Assessing performance of yourself, other individuals or the practice to make improvements or take corrective action.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Relocation assistance
  • Retirement plan
  • Vision insurance

Experience:

  • Veterinary: 1 year (Preferred)
  • Management: 1 year (Preferred)

 Apply Now →

Veterinary Technician

About
We offer a wide range of medical services and surgeries for dogs and cats. Come and see what makes us one of the highest-rated veterinarians in New Richmond!

Position Purpose
The Veterinary Technician
assists the veterinarians and lead technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Veterinary Technician Competencies

  • Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

  • Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
  • Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
  • Prepare patients for surgery and monitor vital signs of the patient during surgery.
  • Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
  • Take, develop, and maintain radiographs following proper safety procedures.
  • Provide basic animal handling and restrain animals during exams.
  • Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
  • Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
  • Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
  • Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
  • Any other duties as assigned.

Requirements/Qualifications

  • Previous veterinary experience preferred
  • Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
  • Practice OSHA safety techniques including proper PPE
  • Basic math and the ability to calculate medication dosages
  • Basic computer skills, familiarity with MS office applications, etc.
  • Strong communication skills to ensure patient safety

Benefits:

  • Paid time off
  • Health, dental, and vision insurance
  • Retirement benefits (401k, Roth k and matching)
  • Bonus incentive
  • Career and professional development opportunities
  • State licensing fee reimbursement for credentialed technicians
  • VTNE support
  • Employee Assistance Program
  • Employee Referral Program

Apply Now →