Careers

New Richmond Veterinary Clinic is located at 1656 Dorset Lane Suite 300, and we have ample space for parking within a safe, low-traffic area for your pets. Our experienced veterinary team provides small animals with first-class, compassionate veterinary care in a friendly environment!

Position Purpose:
New Richmond Veterinary Clinic in New Richmond, Wisconsin, is seeking an experienced veterinarian to join our team! We are a successful, steady-paced, and team-focused small animal practice, and we are excited to welcome a new team member to our recently remodeled clinic.

Our practice consists of 2 full-time DVMs, 2 certified veterinary technicians, and 4 veterinary assistants, creating an ideal doctor-to-tech/assistant ratio. Our technical staff is highly utilized, ensuring that their doctors always have an extra hand and can manage their time as needed. We foster a supportive team environment with optimal caseloads for a doctor who likes to keep a steady agenda with a balance of medical and surgical cases.

We enjoy an outstanding work environment that prioritizes providing high-quality care. Our clients love our friendly, collaborative, and considerate staff, who bring a service-oriented approach to each patient. This supportive team environment is ideal for a veterinarian who values collaboration and teamwork.

Full and part-time positions available.

About life in New Richmond: The City of New Richmond is a collective of inspiring natural areas, excellent schools, eclectic businesses, and community members who support the common good. The City Beautiful isn’t just a “town motto,” we ARE the City Beautiful and will continue to strive to maintain this commitment in the years ahead. With a highly rated school system and a lower cost of living, you won’t want to miss this opportunity to plan your roots.

Essential Responsibilities:

• Examine and treat companion animals to detect and determine the nature of disease or injuries.
• Operate diagnostic equipment and collect diagnostic samples as well as interpret results.
• Advise pet owners on preventative care and treatment options.
• Perform surgery and prescribe medication as needed.
• Provide counsel around pet end of life care.
• Maintain patients’ medical records.
• Ensures compliance with veterinary ethics and relevant statues, policies, and procedures.

Requirements/Qualifications:

• Doctor of Veterinary Medicine degree from an accredited AVMA institution.
• Appropriate state licensure.
• Eligibility to obtain DEA/BNDD.
• Excellent verbal and written communication skills.
• Demonstrates professional and courteous presentation consistently with staff and clients.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.

Benefits Offered:

• Competitive Compensation
• Unlimited personal time
• Bonus incentives
• Health insurance; dental insurance; vision insurance
• Retirement benefits (401(k), Roth(k) with match)
• CE and licensure reimbursement 
• Flexible work schedules
• Managing career path development
• Employee Assistance Program
• DVM Referral Program
• Mental Health Resources
• Relocation assistance available

Pay Range:

$ USD $100,000.00 – USD $120,000.00 /Yr.

Apply Now →

New Richmond Veterinary Clinic is located at 1656 Dorset Lane Suite 300, and we have ample space for parking within a safe, low-traffic area for your pets. Our experienced veterinary team provides small animals with first-class, compassionate veterinary care in a friendly environment!

More about the Role

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manger works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and all the while protecting the practice legacy. The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team. Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service.

Pay range: $50,000 – $70,000

Hours of operation:
Mon–Fri: 7:30am – 6:00pm
Sat: 8:00am – 12:00pm
Sun: Closed

Competencies

• Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer: Serving and supporting clients with their needs or issues; Ensuring all practice activities result in the highest level of client satisfaction.  Keeping the client and patients at the center of everything you do.
• Organizing and Planning: Making plans, organizing, and structuring the work of self and others; Setting priorities and establishing plans with clear goals and timeframes.
• Learning and Self-Development: Developing one’s knowledge, skills, and capabilities; Curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
• Motivating and Inspiring: Motivating and inspiring others; Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work.
• Investigating, Analyzing, and Evaluating: Critically evaluating and analyzing information or data; Continually reviewing practice performance and opportunities to drive better results; Analyzing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives.
• Solving and Improving: Making improvements and solving problems or issues; Approaching problem solving creatively; Effectively navigating conflict; Demonstrating resiliency when faced with challenges or adversity.
• Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations; Remaining calm under pressure and demonstrating learning agility to apply lessons learned from prior situations.
• Change Management: Managing change and supporting others through change; creating a vision for change; effectively communicating change; inspiring others to engage in the change; and evaluating change effectiveness.
• Developing and Coaching: Building others’ knowledge, skills, and capabilities; regularly coaching and providing feedback; creating stretch assignments and/or delegating; being intentional about development plans and discussions.
• Cooperation and Collaboration: Cooperating with others and working as part of a team; building and nurturing relationships with key stakeholders (including veterinarians, support staff, distributor representatives, and support center partners) to drive the practice’s success; leverage strategic partnerships to enhance practice performance.

Essential Responsibilities

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labor, and facility.
• Ensures appropriate inventory management including an appropriate balance of regular stock and sales.
• Manages and partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget planning.
• Creates new or analyzes existing performance reports and generates insights to improve performance.
• Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload.
• Ensures that all practice technology is appropriately working.
• Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate.
• Ensures the cleanliness of the practice; ensures the environment contributes to an excellent client experience.
• Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members.
• Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources.
• Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies.
• Responsible for accounts payable duties including, processing invoices, verifying purchases, and reconciling discrepancies, and maintaining accurate records.
• Partners with MDVM to maintain an appropriate medical record system that complies with legal standards.
• Regularly reviews client feedback and identifies opportunities for practice improvement.  Actively engages with clients to ensure satisfaction and resolve problems.
• Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals. Additional responsibilities include overseeing social media, fostering community relationships, and supporting local initiatives.
• Ensures that team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions.
• Effectively builds and nurtures relationships with key stakeholders—including veterinarians, support staff, distributor representatives, and support center partners—to drive the practice’s success. Actively seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth through strategic partnerships.
• Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians.
• Partners with Heartland Support Center as needed.
• Partners with MDVM to ensure all team members adhere to practice operating procedures; ensures the accuracy and completeness of veterinary records; ensures that reports comply with accepted practice guidelines.
• Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor; Develops and maintains procedures necessary to meet regulatory requirements.
• Ensures all team members complete annual compliance related activities including review and sign off on policies, compliance training, and safety training.
• Maintains a high degree of confidentiality; secure all employee records, ensure team member performance is discussed only with individual team members, etc.
• Executes annual performance evaluations and salary increases.
• Conducts regular staff meetings, trainings, and team activities.
• Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues.
• Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience.
• Ensures all team members are engaged and have the support they need to stay balanced and productive.
• Monitors that the performance of each team member is on track.  Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs).
• Appropriate seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success.
• Ensures professional development and regular feedback are provided to all team members.
• Other duties as assigned.

Requirements/Qualifications

• Full-time, on-site, ability to work on weekends when needed
• High school diploma or equivalent; Associate degree in applied science, veterinary technology, or business a plus; Practice Manager Certification a plus
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Knowledge of OSHA safety techniques including use of proper PPE
• Excellent computer skills including MS office applications, office technology, etc.
• Basic math and ability to calculate medication dosages
• Strong communication skills
• Client service experience

Benefits Offered

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits
• Bonus incentive
• Career and professional development
• Employee Assistance Program
• DVM Referral Program

Pay Range

USD $50,000.00 – USD $70,000.00 /Yr.

Apply Now →

New Richmond Veterinary Clinic is located at 1656 Dorset Lane Suite 300, and we have ample space for parking within a safe, low-traffic area for your pets. Our experienced veterinary team provides small animals with first-class, compassionate veterinary care in a friendly environment!

Position Purpose:

We are seeking an experienced veterinarian to join our team as the Managing DVM. Our current leader is ready to pass the torch to a growth-minded individual, offering a unique professional development opportunity. We are a successful, steady-paced, and team-focused small animal practice, and we are excited to welcome a new generation of leadership!

The Managing DVM at New Richmond Veterinary Clinic is a key leadership role. This individual will be responsible for providing medical and non-medical leadership for the practice, managing associate veterinarians, and ensuring regulatory compliance relating to veterinary medicine. They will also be responsible for creating an environment of teamwork and collaboration in which quality medicine is delivered. Additional responsibilities include guiding the direction of the practice, advancing medical care, and monitoring the practice’s financial performance.

Our practice consists of 2 full-time DVMs, 2 certified veterinary technicians, and 4 veterinary assistants, creating an ideal doctor-to-tech/assistant ratio. Our technical staff is highly utilized, ensuring that their doctors always have an extra hand and can manage their time as needed. We foster a supportive team environment with optimal caseloads for a doctor who likes to keep a steady agenda with a balance of medical and surgical cases.

We enjoy a wonderful work environment that prioritizes providing high quality care. Our clients love our friendly, collaborative, and considerate staff who bring a service-oriented approach to each patient. This supportive team environment is ideal for a Managing DVM who values collaboration and teamwork.

About life in New Richmond: The City of New Richmond is a collective of inspiring natural areas, excellent schools, eclectic businesses, and community members who support the common good. The City Beautiful isn’t just a “town motto,” we ARE the City Beautiful and will continue to strive to maintain this commitment in the years ahead. With a highly rated school system and a lower cost of living, you won’t want to miss this opportunity to plan your roots.

Essential Responsibilities:

• Examine and treat companion animals to detect and determine the nature of disease or injuries.
• Operate diagnostic equipment and collect diagnostic samples as well as interpret results.
• Advise pet owners on preventative care and treatment options.
• Perform surgery and prescribe medication as needed.
• Provide counsel around pet end of life care.
• Maintain patients’ medical records.
• Ensures compliance with veterinary ethics and relevant statues, policies, and procedures.

Requirements/Qualifications:

• Doctor of Veterinary Medicine degree from an accredited AVMA institution.
• Appropriate state licensure.
• Eligibility to obtain DEA/BNDD.
• Excellent verbal and written communication skills.
• Demonstrates professional and courteous presentation consistently with staff and clients.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.

Benefits Offered:

• Competitive Compensation
• Unlimited personal time
• Bonus incentives
• Health insurance; dental insurance; vision insurance
• Retirement benefits (401(k), Roth(k) with match)
• CE and licensure reimbursement 
• Flexible work schedules
• Managing career path development
• Employee Assistance Program
• DVM Referral Program
• Mental Health Resources
• Relocation assistance available

All salary ranges are negotiable based on experience

Pay Range:

$ USD $120,000.00 – USD $140,000.00 /Yr.

Apply Now →

Practice:
New Richmond Veterinary Clinic is located at 1656 Dorset Lane Suite 300, and we have ample space for parking within a safe, low-traffic area for your pets. Our experienced veterinary team provides small animals with first-class, compassionate veterinary care in a friendly environment!

Position Purpose:
New Richmond Veterinary Clinic in New Richmond, Wisconsin, is seeking an experienced veterinarian to join our team! We are a successful, steady-paced, and team-focused small animal practice, and we are excited to welcome a new team member to our recently remodeled clinic.

Our practice consists of 2 full-time DVMs, 2 certified veterinary technicians, and 4 veterinary assistants, creating an ideal doctor-to-tech/assistant ratio. Our technical staff is highly utilized, ensuring that their doctors always have an extra hand and can manage their time as needed. We foster a supportive team environment with optimal caseloads for a doctor who likes to keep a steady agenda with a balance of medical and surgical cases.

We enjoy an outstanding work environment that prioritizes providing high-quality care. Our clients love our friendly, collaborative, and considerate staff, who bring a service-oriented approach to each patient. This supportive team environment is ideal for a veterinarian who values collaboration and teamwork.

Full and part-time positions available.

About life in New Richmond: The City of New Richmond is a collective of inspiring natural areas, excellent schools, eclectic businesses, and community members who support the common good. The City Beautiful isn’t just a “town motto,” we ARE the City Beautiful and will continue to strive to maintain this commitment in the years ahead. With a highly rated school system and a lower cost of living, you won’t want to miss this opportunity to plan your roots.

• Process: We want to make things easy on you! 1. Apply 2. Set up an initial call with the practice representative. 3. Schedule a visit to the practice to meet the team! (We promise not to ask what your greatest weakness is!)
  
• A commitment to lifestyle focus: What is most important to you outside of veterinary medicine? We want to ensure a balance between your personal and professional priorities.
  
• Schedule: We offer a fixed 4-day work week and 1 Saturday a month with no on-call.
  
• Compensation: Let’s talk! Lay out your expectations upfront. We consider each candidate individually, taking into account their skills and experience, to offer compensation that allows you to live comfortably.
  PTO-Unlimited. Yes, you read that right!
  
• Management: Maintain an open line of communication with your leadership team. You will be heard and taken seriously!
  
• Continued Education: Ample CE allowance and FREE internal CE opportunities, including wet labs!
  
• Professional growth support: Medical autonomy, support of new implementations brought to the practice, workshops, and retreats dedicated to professional development.
  
• Helping Hands: Have an adequate number of skilled support staff by your side, with a 1:2 doctor-to-tech/assistant ratio. Focus on your patients, and let your techs do what they do best!
  
• Benefits: Medical, dental, vision, life, company-paid short-term disability, 401(k), and Roth(k). If enrolled, a monthly stipend to cover your individual health insurance premium is also included.
  
• We’ve got you covered: Liability coverage, State Licensure dues, DEA Registration, AVMA and state VMA memberships, and any other associated memberships will also be paid for should they become due during employment.

*Part-time benefits vary.

Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Essential Responsibilities:

• Examine and treat companion animals to detect and determine the nature of disease or injuries.
• Operate diagnostic equipment and collect diagnostic samples as well as interpret results.
• Advise pet owners on preventative care and treatment options.
• Perform surgery and prescribe medication as needed.
• Provide counsel around pet end of life care.
• Maintain patients’ medical records.
• Ensures compliance with veterinary ethics and relevant statues, policies, and procedures.

Requirements/Qualifications:

• DVM/VMD degree from an accredited AVMA institution.
• Appropriate state licensure.
• Eligibility to obtain DEA/BNDD.
• Excellent verbal and written communication skills.
• Demonstrates professional and courteous presentation consistently with staff and clients.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.

Benefits Offered:

• Unlimited personal time
• Bonus incentives
• Health insurance; dental insurance; vision insurance
• Retirement benefits (401(k), Roth(k) with match)
• CE and licensure reimbursement
• Flexible work schedules
• Managing career path development
• Employee Assistance Program
• DVM Referral Program
• Mental Health Resources
• Relocation assistance available

Apply Now →

Position Purpose

The Veterinary Assistant assists the veterinarians and technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Essential Responsibilities

• Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
• Prepare patients for surgery and monitor vital signs of the patient during surgery.
• Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
• Take, develop, and maintain radiographs following proper safety procedures.
• Provide basic animal handling and restrain animals during exams.
• Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
• Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

Requirements/Qualifications

• Ability to work on weekends as required
• Previous veterinary experience preferred
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Basic math and the ability to calculate medication dosages
• Basic computer skills, familiarity with MS office applications, etc.
• Strong communication skills to ensure patient safety

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Apply Now →

Position PurposeThe Veterinary Assistant assists the veterinarians and technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

The Veterinary Assistant helps manage the practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services.

Hours of operation: Mon–Fri: 7:30am – 6:00pm & Sat: 8:00am – 12:00pm
Rotating Saturday shifts are mandatory.

Pay: $16 – $18 DOE

Essential Responsibilities

• Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
• Prepare patients for surgery and monitor vital signs of the patient during surgery.
• Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
• Take, develop, and maintain radiographs following proper safety procedures.
• Provide basic animal handling and restrain animals during exams.
• Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
• Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

Requirements/Qualifications

• Ability to work on weekends as required
• Previous veterinary experience preferred
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Basic math and the ability to calculate medication dosages
• Basic computer skills, familiarity with MS office applications, etc.
• Strong communication skills to ensure patient safety

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay RangeUSD $16.00 – USD $18.00 /Hr.

Apply Now →

New Richmond Veterinary Clinic is located at 1656 Dorset Lane Suite 300, and we have ample space for parking within a safe, low-traffic area for your pets. Our experienced veterinary team provides small animals with first-class, compassionate veterinary care in a friendly environment!

Requirements/Qualifications

Eligibility
Must be currently enrolled in an accredited Veterinary Technician School

Apply Now →